Do I have to pay everything upfront?
No. A deposit books your project and the rest is paid in stages. For a website, the last payment is due only once you've signed off the finished site, before it goes live. For an admin upgrade, the final payment is due only after it's been tested with you.
What if I change my mind, or need to cancel a project?
You've got 10 business days after we both sign to change your mind, for any reason, and get back everything you've paid. After that, you can still cancel in writing at any time: you pay only for the work actually done, as a fair share of the price, plus any third-party costs you approved that can't be cancelled, and we refund the rest within 14 days.
What are founding rates?
Our prices for our first 5 projects. A project's place is reserved when its deposit is paid. In return, founding clients agree to a 30-minute feedback call about 30 days after launch. Care plans are at our standard prices.
Do I own what you build?
Yes. Your domain, content and accounts stay in your name. Once a project is paid for, we hand over our rights in the design, words and code we made for you, with a permanent licence for any reusable parts we use. Admin upgrades are set up in your own accounts, so they stay with you.
What's not included?
Business email accounts, photography, logo design, paid advertising, ongoing SEO, a way to edit the site yourself, and new features after launch. And we don't promise rankings, enquiries or jobs: nobody can honestly promise those.